Big News: Sellers Can (Again) Contact Customers About Bad Reviews
Amazon updated its Customer Reviews tool! Brand-registered Amazon sellers can now send direct messages to customers who left a 1-3 star review. It is under the BRANDS > CUSTOMER REVIEWS tab in Seller Central: If you do not have access to this feature, you have not been identified as a brand owner. Visit the Brand Benefit Eligibility page to identify as […] Read More