
Use Amazon’s Delivery Promise Tool To Monitor Your FBM Performance
Recently, Amazon highlighted their Fulfillment Insights dashboard with its feature for monitoring your Delivery Promise to customers versus your actual delivery times.
Why is this important? As more and more sellers are venturing into Fulfillment by Merchant for the first time due to the storage restrictions imposed by Amazon, monitoring delivery performance becomes increasingly important, especially as it can have a negative impact on your Account Health and certain privileges can be revoked or suspended due to poor performance in this area.
This tool will not only allow you to ensure your account’s good health, but will also be a way of reviewing the ongoing performance metrics of your third party fulfillment center(s).
It is a great way to see whether your fulfillment centers are doing their job and hitting the mark and will allow you to identify and correct problems before they become damaging. Whether correcting those problems means adjusting your Delivery Promise (range of days for delivery) or finding a new fulfillment partner, a keen eye on this metric should be worked into your normal routine.
Read more about how this feature works along with other delivery suggestions from Amazon on the Amazon Seller Forum.
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