Prevent Customer Complaints By Putting Seals On Consumables

One thing all Amazon Sellers can probably agree on is that there’s nothing worse than receiving a customer complaint that could’ve been easily avoided.

So, in a bid to cut down on unnecessary grievances, Amazon recently analyzed a broad selection of complaints from buyers, taking note of what left customers feeling dissatisfied, and found that many buyers mistakenly identify items as “used” if they are not sealed.

This discovery suggests that even though Amazon Sellers supply customers with brand new, unused items, the lack of seals on certain products leads customers to believe that the products are not new.

As a result, Amazon has recommended that sellers (especially those selling consumable products) make themselves fully aware of preventing product condition issues, paying particular attention to the information on broken or missing seals.

Additionally, Amazon offers further help to understand complaints relating to product condition issues through this video which details how to avoid different product complaints linked to the condition.

It should be added that #2 on that list is “Items that are dirty, soiled, or have hair, stains, odors, or other substances”. This has actually been a not uncommon issue as Amazon will, at times resell your returned products without sufficient inspection and products have been resold to customers with food stuck in it or even as wild as diaper products that have been soiled.

This should not happen but it does. Thus it is important to note that, even if you are complying with the above, Amazon themselves may be causing these issues internally which you may have to deal with. This is something else to keep in mind if you are having problems with customer complaints.